London. United Kingdom
London. United Kingdom
Our Tier 1 Basic Support is designed for general public, entry-level professionals, and first-time users who need foundational guidance to get started with GenAI tools. We provide friendly, accessible support to help you navigate the basics and resolve common issues.
Clear, jargon-free guidance perfect for first-time users
Support via email, chat, phone, and messaging platforms
General Public: Anyone curious about GenAI technology and wanting to learn the basics
Entry-Level Professionals: New employees or career changers exploring AI tools
First-Time Users: People who have never used GenAI tools before
• Help creating accounts and initial setup
• Basic navigation and interface orientation
• Understanding basic features and capabilities
How to write effective basic prompts
Common use cases and examples
Tips for getting better results
- Common error messages and solutions
- Login and access issues
- Basic technical problem solving
Send us your questions anytime - we respond within 24 hours
Instant assistance during business hours for quick questions
Speak directly with our support team for complex issues
Quick support via messaging platforms you already use
